Refund and Cancellation Policy

1. Who sells your subscription

KitchenSavers subscriptions are sold by our reseller, Paddle.com Market Limited (“Paddle”), which takes your payments, sends your receipts and invoices, and handles refunds.

2. Free trial

Every new account starts with a 30-day free trial. No payment details are needed, and nothing is charged unless you subscribe.

3. Cancelling

You can cancel your subscription at any time from Billing in KitchenSavers (Manage billing). Everything keeps working until the end of the month you have paid for. After that, nothing new can be recorded, but your records stay readable and you can still export them.

4. Refunds

Subscription payments are not refundable, except where the law requires a refund. Paddle’s refund policy also applies: if you ask within 14 days of a payment, Paddle may refund it at its discretion. Removing a site makes your next payment cheaper; the current month is not refunded. We give at least 30 days’ notice of a price rise, so you can cancel before it applies.

If we invoice your business directly instead, the refund terms in your written agreement with us apply.

5. How to ask

Email info@timesavers.gg with your business name and the date of the payment, or use the link in your Paddle receipt.